Frequently asked questions
Why Pawlé?
Pawlé isn’t just a treat, it’s a standard.
Most dog treats are built for shelf life.
Ours are built for your dog’s body. Real ingredients. Small batches. No fillers.
Nothing you’d question. Everything you’d expect.
Why does it feel "different" from other treats?
Because it is.
Pawlé is made like food, not like product.
You’ll see it. You’ll smell it. Your dog will react to it.
That difference is intentional.
Are Pawlé treats safe for all dogs?
Yes. Pawlé treats are made with gentle, digestible ingredients suitable for most dogs.
We follow certified food handler standards, ensuring every batch is prepared with strict attention to safety and quality.
As with any new treat:
- Introduce gradually
- Monitor for sensitivities
- Consult your vet if your dog has specific conditions
How do I store Pawlé treats?
Keep them:
- Sealed
- Cool & dry
Once opened → consume relatively quickly.
Why don’t they last as long as store treats?
Because we refuse to fake shelf life.
Mass brands optimize for months.
We optimize for quality.
Shipping and Returns
We currently ship across Canada and the United States.
Orders are processed within a few days, with estimated delivery times:
- Canada: 2–7 business days
- United States: 5–10 business days
You’ll receive tracking as soon as your order is on its way.
Because our treats are made with real, perishable ingredients, we don’t accept returns.
That said, if something isn’t right, we’ll take care of it.
Just reach out and we’ll make it right.