Refund policy

Returns & Refunds

Due to the nature of our products, all Pawlé food and treat purchases are final sale. For health, safety, and quality reasons, we cannot accept returns or exchanges once an order has been purchased or shipped.

If your order arrives damaged, incorrect, or with a quality issue, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We’ll review the issue and, where appropriate, offer a replacement or refund.

We cannot provide refunds for change of mind, taste preferences, a dog refusing a product, or orders that have been stored or handled incorrectly after delivery.

For any order concerns, please contact us at the email listed on our website.